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TRANQUILITY TRAVEL AND TOURS — POPIA COMPLIANCE NOTICE

Tranquility Travel and Tours is committed to protecting your privacy and ensuring that your personal information is handled in a secure and responsible manner, in full accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).

1. Information We Collect

We collect personal information that is necessary for the purpose of arranging your travel bookings. This may include, but is not limited to:

  • Full names and identity or passport information
  • Contact details including email address and telephone number
  • Travel preferences and special requirements
  • Payment and billing information
  • Any other information you voluntarily provide to us in connection with your travel arrangements

2. How We Use Your Information

Your personal information is used solely for the following purposes:

  • Arranging and managing your travel itineraries and bookings
  • Communicating with you regarding your travel arrangements
  • Processing payments and issuing invoices
  • Complying with legal and regulatory obligations
  • Improving the quality of our services

We will not use your personal information for any purpose other than that for which it was collected, without your prior consent.

3. Sharing of Information

We may share your personal information with third-party suppliers such as airlines, accommodation providers, car hire companies, and tour operators, strictly for the purpose of fulfilling your travel booking. All such parties are required to handle your information in accordance with applicable data protection legislation.

We do not sell, rent, or trade your personal information to any third party for marketing or any other purposes.

4. Data Security

We implement appropriate technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Access to your information is restricted to authorised personnel only.

5. Retention of Information

We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Once your information is no longer required, it will be securely deleted or anonymised.

6. Your Rights

In terms of POPIA, you have the following rights in relation to your personal information:

  • The right to be notified that your personal information is being collected
  • The right to access your personal information held by us
  • The right to request the correction or updating of inaccurate information
  • The right to request the deletion or destruction of your information, subject to applicable legal obligations
  • The right to object to the processing of your personal information
  • The right to lodge a complaint with the Information Regulator

7. Cookies and Website Data

Our website may use cookies and similar technologies to improve your browsing experience. You may adjust your browser settings to refuse cookies, although this may affect the functionality of certain parts of our website.

8. Contact and Complaints

Should you wish to exercise any of your rights under POPIA, have a query regarding how we handle your personal information, or wish to lodge a complaint, please contact us at:

Tranquility Travel and Tours
Email: bookings@tranquilitytravelandtours.co.za

You also have the right to lodge a complaint directly with the Information Regulator of South Africa:

Information Regulator (South Africa)
Website: www.justice.gov.za/inforeg
Email: inforeg@justice.gov.za